Hi! I’m Victoria (Tori) Renaud, your HR Management powerhouse.

With a lifelong dedication to my craft, I’ve not only honed my skills in my home of Southeast Michigan but I’ve also amassed a wealth of experience that speaks volumes about my commitment to career excellence. When I’m not immersed in the world of HR, you’ll likely find me enjoying leisurely walks in the park with my ridiculous dog, Lugnut, or soaking up the sun while swimming. I’m an avid animal lover who finds solace in visiting the zoo and I cherish every moment spent advocating for mental health awareness, seamlessly integrating my passions into my professional life with mutual respect for all.

My zest for life extends beyond my local community; I also have explored diverse cultures in Europe and India, as well as embarked on countless adventures across the United States. Yet, amidst my love for exploration and advocacy, my dedication to my career remains unwavering. With a keen eye for detail and a commitment to fostering inclusive workplaces, I’m is primed to elevate your organization’s HR practices to new heights. My passion for excellence, coupled with my unwavering dedication, makes me the ideal candidate to lead your HR team with integrity and vision.

  • Keith Skronek
    Tori is a trusted ally, confidant, employee, manager, and friend. Employees come to her with their problems, knowing that she will keep their confidence and take action when necessary. She is not afraid to have difficult conversations or take tough decisions, and she always does so with kindness and empathy. Tori is also an excellent mentor to other people managers, helping them to provide effective feedback and performance plans to their employees.
    Keith Skronek
    NTT Data
  • Jesse Glacken
    In the twenty-five years of my career prior to interacting with Tori, I had never once had a positive experience with HR. Tori showed up and challenged that paradigm. She was the beating heart of our People Team at Nexient (now Launch), and her trainings on effective leadership, adult-to-adult communication, handling performance issues, and other topics came from a place of deep empathy and authenticity. Tori is a paragon of living those values and treating people as people and not "resources." Her advocacy helped me step into myself as a manager, coach, and ombudsman for my people, and I've made it a personal mission to pay that forward indefinitely.
    Jesse Glacken
    NTT Data
Human Resources Excellence

Professional Experience

Regional Manager of HR Business Partners
OnTrac

April 2024-Present

  • Oversees HR operations for 1,700 employees (scaling to 3,000 during peak season), ensuring seamless support and alignment with organizational goals across 10 states.
  • Leads workforce reduction initiatives by planning, communicating, and analyzing organizational changes to optimize operational efficiency and minimize disruption.
  • Conducted a comprehensive job title analysis and harmonization post-merger, creating consistency and clarity across the organization to enhance workforce alignment.
  • Spearheaded the successful launch of a new region with seven locations, including hiring managers, onboarding leaders, ensuring compliance, and embedding a positive culture.
  • Developed proactive responses to union organization activity and trained facility leaders on FLRA compliance to maintain positive employee relations.
  • Conducts stay interviews to assess facility health and engagement, translating insights into actionable strategies for continuous improvement.
  • Designed and implemented a unified attendance policy across 110 locations, ensuring consistent application and training leaders to promote accountability.
  • Analyzed and standardized corrective action procedures across the network, training leaders to drive fair and effective outcomes.
  • Developed and launched comprehensive training for new managers, equipping them with essential leadership skills, process knowledge, and policy expertise.
  • Created and deployed an engagement playbook with innovative ideas, best practices, and tools for leaders to sustain morale and productivity during busy periods.
  • Collaborates across functions to align organizational practices, coach leaders on performance and engagement, and develop HRBP talent to build a strong leadership pipeline.

 

HR Manager
Nexient (Acquired by NTT Data)

November 2020 – July 2023

Position was eliminated after successful integration into the parent company

  • Led a team of seven HR Business Partners and Generalists, driving impact in employee relations, onboarding, performance management, succession planning, and leadership development.
  • Streamlined onboarding for 535 new hires in 2021, enhancing efficiency and delivering a seamless experience during rapid headcount growth.
  • Achieved 95% data accuracy by mapping and transferring HRIS data from BambooHR to SAP SuccessFactors, ensuring timely project completion.
  • Guided a semi-annual review process for 500+ employees, implementing pay bands and advising on salary and promotions to establish equitable and consistent compensation practices.
  • Designed performance plans with a 60% success rate in improving underperformance, boosting overall team effectiveness.
  • Conducted job and compensation mapping to consolidate positions, align responsibilities, and improve job clarity across merged organizations.
  • Identified and addressed policy gaps, ensuring alignment and compliance with local and global regulations.

 

HR Business Partner
Nexient (Acquired by NTT Data)

August 2016 – November 2020

  • Improved performance review completion to 97% (up from 50%), enhancing visibility into employee performance and accountability.
  • Transitioned to semi-annual compensation cycles, reducing inquiries by 12% and increasing employee satisfaction with the process by 19%.
  • Collaborated on performance plans, achieving a 23% improvement in individual performance ratings and 17% higher goal attainment.
  • Strengthened employee and leader relationships, reducing turnover by 28% and increasing satisfaction survey scores by 33%.
  • Guided semi-annual talent reviews, delivering actionable insights and recommendations for leadership.
  • Designed development plans for high-potential employees, driving engagement and readiness for leadership roles.
  • Launched a career coaching program, boosting satisfaction with career opportunities by 21% and improving high-potential retention by 17%.

 

Supplemental Instructor & Teaching Assistant
University of Michigan - Dearborn

April 2015 – December 2016

 

Department Coordinator & Accounting Administrator
Berger Dealer Group (Now Michigan Kenworth)

November 2010 – December 2015

Education

Bachelor of Arts, Human Resources
University of Michigan – Dearborn

Associates of Business Administration
Henry Ford College

Certifications

  • SHRM-CP
    January 2018 – Present
  • Employing Abilities at Work Certificate – SHRM
    May 2023
  • Veterans at Work Certificate – SHRM
    May 2023
  • Getting Talent Back to Work Certificate – SHRM
    June 2023
  • Mental Health Ally Certificate – SHRM
    December 2023

Skills

  • Employee Relations
  • Talent Management
  • Talent Strategy
  • Succession Planning
  • Performance Management
  • HRIS Management
  • Project Management
  • Payroll
  • Change Management
  • Conflict Resolution
  • Policy Implementation
  • Data Management
  • Strategic Planning
  • Process Improvement
  • Stakeholder Management
  • Data Analysis
  • Retention

I look forward to hearing from you! Please reach out to me by any of these means to discuss your HR needs.

734.612.9960

vrenaud@umich.edu

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